These Terms of Service ("Terms") constitute a legally binding agreement between you ("Tenant", "you", or "your") and Devrental ("Scout", "we", "us", or "our"), the operator of the Scout AI chatbot platform available at chat.devrental.com.
By registering for an account, installing the Scout WordPress plugin, embedding the Scout widget, or accessing any part of the platform, you agree to these Terms and our Privacy Policy.
Scout provides a multi-tenant AI chatbot and live chat platform that allows businesses ("Tenants") to deploy an AI-powered chat widget on their websites. The platform includes:
We reserve the right to modify, enhance, or discontinue features of the Service at any time. We will provide reasonable notice of material changes.
To use Scout, you must create an account with a valid email address. You agree to:
You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your business.
You agree to use Scout only for lawful purposes. You must not use Scout to:
We may suspend or terminate accounts that violate this section without notice.
Scout offers the following subscription plans:
Paid plans are billed monthly in advance. Payment is processed by Stripe. By subscribing, you authorise Stripe to charge your payment method on a recurring monthly basis.
All prices are in USD. Taxes may apply depending on your location. Failed payments may result in downgrade to the Free plan after a grace period.
Plan limits (AI requests, product sync limits, etc.) are enforced live from our systems. We reserve the right to adjust plan limits with 14 days' notice.
You may cancel your subscription at any time from your dashboard billing page. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then.
We do not offer refunds for partial months. If you believe you were charged in error, contact support@devrental.com within 7 days of the charge.
Upon account closure, your data is retained for 30 days and then permanently deleted. This includes all conversations, products, settings, and uploaded images.
Paid plan subscribers receive a license key to activate the Scout WordPress plugin. The license key is:
Plugin updates are delivered automatically while your subscription is active. You are responsible for keeping the plugin updated on your WordPress installation.
You retain ownership of all content you provide to Scout — including product data, FAQs, and business information synced from your store. By providing this content, you grant Scout a limited licence to use it solely to deliver the Service to you.
You are responsible for ensuring that visitor data collected through your Scout widget complies with all applicable privacy laws (e.g. GDPR, CCPA) in your jurisdiction. This includes displaying appropriate notices to your website visitors.
Scout is a data processor acting on your instructions. You are the data controller for your visitors' data.
The Scout platform, including its software, design, branding, and AI systems, is the exclusive property of Devrental. Nothing in these Terms grants you ownership of any Scout intellectual property.
You may not copy, modify, distribute, or create derivative works based on Scout's platform, widget code, or dashboard without prior written consent.
The Scout service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:
AI responses are generated automatically and may occasionally be incorrect, outdated, or incomplete. You should review AI behaviour in your deployment and use the correction tools in your dashboard to improve accuracy.
To the maximum extent permitted by applicable law, Devrental and its affiliates, officers, and employees shall not be liable for:
Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the total amount you paid to Scout in the 3 months preceding the claim.
Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if:
Upon termination, your right to access the Service ends immediately. Sections 8, 9, 10, 11, and 13 survive termination.
These Terms are governed by the laws applicable to the jurisdiction in which Devrental operates. Any disputes arising from these Terms shall be resolved through good-faith negotiation first, and if necessary, binding arbitration or the courts of the applicable jurisdiction.
We may update these Terms at any time. When we do, we will update the "Last updated" date above. For material changes, we will notify active Tenants by email at least 14 days in advance. Continued use of Scout after the effective date of changes constitutes acceptance of the updated Terms.
If you do not agree to updated Terms, you may cancel your account before they take effect.
If you have any questions about these Terms, please contact: